8 Things We Hate About IT


Subtitle: How to Move Beyond the Frustrations to Form a New Partnership with IT
Author: Cramm, Susan
Binding: Softback
Cover Price: 16.95
Amazon Link: Buy from Amazon.com
Google Book Link:


Publisher: Harvard Business Review Press
Copyright Year:
Publication Year: 2010
ISBN#: 1-42213-166-1
LCCN#: 2009040841
Pages: 208
Address: Boston, Mass
Dewey Decimal: 004.068/4
LoC Classification: HD30.2 .C718 2010


Genre: Reference
Series Number: 752
Condition: New
Shelf: 11
Goodreads: Yes


Why can't you get what you really want from IT? All you desire is a ready-and-willing partner to help you exploit IT to drive your business. Instead, you get endless rules and regulations, not to mention processes, projects, and technologies that deliver too little, too late, for too much. It's frustrating!

How to build a relationship that puts you firmly in control and produces the business results you need? In The 8 Things We Hate About IT, Susan Cramm provides the answers.

Start by understanding differences between operational and IT managers - in backgrounds, personality, pressures, and incentives. Cramm explains how differences prevent operational managers and IT from communicating what, why, and how they do what they do.

Citing case studies and stories, the author then presents practical strategies for overcoming the difficulty. These include seeing things from your IT partners' perspective, developing a single version of 'truth,' and assuming accountability for IT just as you've done for management of your firm's financial and human resources.

Brutally honest, provocative, and filled with sound advice, this book reveals that the key to solving the IT problem is decidedly un-IT: it's a deeper understanding of human behavior, including how to apply your leadership skills to the world of IT.